Technology usage needs education

The subject of my post is this news item on TOI. Chennai police has introduced a novel system to allow civlians to "text" them their grievances/suggestions etc.

 

To receive complaints via message, phone, post or email is one thing. But acting upon them is another. Not criticizing every good initiative by the government, this does seem like a good idea. But do all cops know English? Or do they understand Hindi? Are all cops adequately educated to respond to English text messages? The reason why I raise this questions is because if the text message received is interpreted wrongly due to poor language skills of the cop, then we are in for chaos and wasted effort. As such we have limited a police force who cannot provide security to almost 100 cricket professionals, so wasted efforts in misinterpretations is certainly not desired.

 

Cops in Maharastra atleast would prefer not to speak in Hindi or for that matter, anything other than Marathi. Will texting them in English, most preferred language on phones, make any difference? Or will MNS require the text messages to be in Marathi only in order to warrant action?

 

For the sake of information, all state goverments as well as the central government have grievance cells to act upon civilian grievances. If these cells were efficient enough, would so many PILs or RTI cases arise so frequently? I am not entitled to throw guesses about the efficacy of our govt. but one cannot help but express.